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OUR POLICIES

RETURNS Within 3 days of receipt of your shipment. (Physical products ONLY)
  • In original condition.

  • Unwashed and Unworn.

  • In the original packaging.

  • must be in original packaging free of postage stickers and writing. 

  • Tags must be attached to apparel and returned in protective plastic bag.

  • We want you to be happy and if you are not happy with your product you have the option of even exchange, store credit or a full refund. 

  • There is a resume fee on all Premade and custom purchases that are not finished within 30 days for premade templates or info not submitted for customs. Fee $25-$100
  • There is a $15 service/cancellation  fee on ALL premade template approved refunds. It is vital to read BEFORE purchasing. This fee covers our backend fees.
  • All packaged purchased for a 30 day span. No long-term contracts however all services and hours offered with package MUST be used within the 30 day package period.
  • Retainer Clients please note: Hour updates are sent Monday and Friday. Weekly calls that are included with your package will not be deducted from your time. Text consultations, calls, email consultations, tasks all count and will be deducted from your hours.
  • Calls under 30 mins will deduct 15 mins only from hours. Email consultations will count for 10 mins out of hours.
  • Retainer hours do NOT roll over
  • Always allow 24 hours for response to all inquiries. 
  • If you are not available for your scheduled call and did not give a 24 hours notice 30 mins will be deducted from your hours.
  • If you have a social media management package please remember you get one weekly 15 min phone call. If you require a consultation outside of that you'll need to pay the consultation fee. It is a good idea to try and plan for the same consultation slot each week but not required.
  • WE DO NOT ACCEPT INFORMATION PERTAINING TO YOUR PACKAGE, SERVICES, TASK VIA TEXT IT MUST BE EMAILED.
  • WE DO NOT OFFER WEBMASTER SERVICES AT THIS TIME ON PREMADE OR CUSTOM SITES 
  • We will add 10 products for every custom order 
  • We do not deal with third party companies, apps, or software's outside of our own network for pre-made apps.
  • Apps that require any additional coding to the theme require an additional $50 to be paid. This is because it requires additional work and isn't a simple add from the app store.
  • All consultations must be scheduled for retainer clients.
  • Please note all retainer clients we ask that you notify us within 7 days before payment if your payment will be more than 2 business days late. There will be a $10 late fee after the third day of non payment. Your account will be frozen until payment is made after the 10th day of non payment. Your account will be closed after the 15th day of none payment. 
  • PLEASE NOTE ALL retainer clients if you did NOT get all information in and confirmed to close out your social media accounts and brand consulting accounts by the December 1st of the calendar year deadline your account WILL BE CLOSED and a $100 resume fee will be required to continue work on your account.
  • Please allow 1 business day for turn around on ALL email responses
  • Clients have 30 days after their first consultation to get all information and complete their website or additional fees of $50-$100 will be applied unless noted otherwise on the order 
  • In the case of a refund approval there is a $10 processing fee on all orders. 

*If items are not in original condition we can not accept them.*

We do not issue refunds on services.

FAQ

 

ONLINE ORDERS:

​Q: MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

A: It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately we only ship to the billing address that you're bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

Q: Do hours purchased roll over to the next month if not used.

A: No, hours are use them or lose them. Hours do not roll over. We suggest using your hours we will not issue refunds for hours not used.

Q: When are hours deducted from my account?

A: Time is deducted from your retainer account when you assign tasks and they are completed, creating and editing content, consultations outside of those that come with your package, market research etc. If you are unsure if something with count against your hours please feel free to ask your assign account rep. We do not use your hours for correcting mistakes made by our team.

Q: Is there a breakdown of hours? 

A: Sure, Please see below:

1.5 hours to make 5 graphics this includes flyers and social media

2 hours for every five mock product designs

Pitching takes about 1-2 hours each week
Revisions 30mins-1 hour
Creating pages, profiles, media kits 45mins-1.5 hours
Website creation 8-10 hours 
Content days 2-6 hours 
A break down for other tasks can be given upon request.

Q: WHY WAS I CHARGED TWICE?

A: If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

Q: HOW DO I USE A STORE CREDIT AND A COUPON CODE?

A: Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

 

Q: I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

A: Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified by email.

 

Q: WHAT'S THE RETURN POLICY?

A: Please see the returns section on this page.

 

PLEASE NOTE: We do not issue refunds on service purchases this means websites. Please be sure you are ready to work on your website as we do not issue refunds because of  hardship or life issues. if you are unhappy for any reason please let your account rep know and we will do all we can to make it right.

 

PLEASE NOTE WE ARE NOT OPEN ON SATURDAY-SUNDAY